They cancelled my service without any notification and charged me a no show fee
Car rental agency requires everyone to purchase insurance. I had collision included on my credit card- a waiver from the card company is required. This took me about 45 mins to obtain. For liability insurance- Only a handful of insurance companies are accepted and they’re all US based insurers.. Strange As I’ve never had that issue with other companies in the US coming from Canada. Nice single happy camper observed leaving the rental counter.
On pick up the agent wasn't happy I wasn't going to purchase additional options and became short with me. I have my own sunpass to avoid the cost and he threatened me it would cost $25 each time I went through the toll plaza which is incorrect, as I've rented many times from various companies with my sunpass and have had no problems.
Better service geared towards helping the customer vs price gouging.
If the place was open, answered the phone, had a shuttle, and actually had a car to rent.