The staff did their best to accommodate the problems we encountered. They were friendly.
I paid for a standard car rental. They put me in a newer model Kia Soul which smelled BADLY of cigarette smoke. I asked for another vehicle, and they put me in a Toyota Yaris (compact car) that had been wrecked (front end collision, numerous scratches and dents on the back bumper and side panel, and the car shimmed when driving.) The price of my rental was not adjusted for the car size downgrade. They said they only had limited car rentals at this location and this was the last car they had available. I took it because at least the Yaris did not smell.