The process of picking up/dropping off was fine. However, this was easily the most filthy rental I’ve experienced. Seats were dirty with crumbs and stains. There was some weird clump of unknown matter in the middle console under the emergency break. I didn’t bother touching it but had to do a wipe down of the wheel, doors and dashboard for some peace of mind. Unfortunately, when it was time to get in the car, it still looked and felt dirty but I managed and made the best of the experience. The car was simply not cleaned or prepped properly for any renter.