The fact that the supervisor at the new Orleans east location was able to accommodate us for our reservations with the chalmette location.
The fact that we called to get directions to the store and was told they had no vehicle for us to pick up for our time set 3 weeks prior. They called the day before to verify our reservations and still didn't have the common courtesy to pick up from the other location for us to have a vehicle. To me that is poor management and laziness.