Cheap Car Rentals in West Lake Forest, New Orleans

We booked for a convertible and did not get that

On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.

Avis overbooked and did not have the passenger van I rented months head of time for a school group causing extreme difficulty to our group.

Same

The was no car available to rent

The Budget online system directed us to a location that had zero cars. We had to go with all of our luggage to second location. Our order confirmed by credit card was for a convertible Mustang or similar. The second location doesn't have any convertible cars at all. Because of Budget we wasted 3 hours. They offered us only one uncomfortable car, which was not even washed. I expect a refund. I paid for something completely different, plus Budget caused a long delay in my journey, which impacted the day.

The customer service at that location isn’t the best.

Hertz was unable to supply a rental car. I had to go to a different provider.

Booked, get there, nothing available, 13th on waiting list. Sticking with Enterprise.