First and foremost, when someone books a convertable, thats what i expect. That person handeling check in at the jetblue terminal in orlando on saturday morning should be sent back for retraining. After showing my reservation with the convertable, he goes back and forth with me, telling me that in the “system” its a different category of car. I then went to show him the reservation again and he says thats not an avis reservation number. He says i should call the number on the reservation… so i did. And. IT WAS AVIS IN ORLANDO!!!! At this point im beyond furious going back and forth, that i said, in general, I DONT HAVE TIME FOR THIS, GIVE ME WHATEVER YOU HAVE SO I CAN GET THE HELL OUT OF HERE! Instead of resolving the issue, this individual wants to act like my ex girlfriend and tell me to calm down in a passive tone!! And then he says youre not allowed to be nasty here!! OOH IM SORRY, I DIDNT KNOW I LANDED IN FN PLEASANTVILLE!! AND I SAID THAT IN GENERAL NOT TO YOU!! This went on for 5-7 mins with people and kids online. Instead of focusing on a resolution, this chump wanted to argue with me, since he had no idea how to resolve the issue!! i paid for a convertable and got a dirty sports car. Inside and out. Cant wait for my next experience!