not oversold on car reservations! never got my car. Thank god for Turo!
Friendly staff. The cost could have been a little cheaper.
Great customer service
Initially the vehicle was great but the maintenance and oil change light came on.
Vehicle maintenance been up to date, I tried to contact roadside assistance and was on hold for a half hour. I got different answers from everyone I talked to.
Drop off very easy
When I picked up my car it had a terrible body odor. It smelled like a high school locker room, and no matter what I did, the smell persisted—it was deep within the linen of the car seats. Opening windows in an attempt to air the car out did nothing. I bought febreeze and sprayed the upholstery of the entire car TWICE. I even bought fragrance sticks to put in the air vents. Nothing worked, and after having the car for almost a week, the smell was still there when I returned it. Also, when I got the car it wasn’t at a full tank. I was given a rental that only had 1/4 tank of gas in it.
When I arrived to pick up my reserved car I was told it was canceled and wascalled and left voice message. But I didn't get any voice messages or any cancelation emails. Because of this all my plans changed, I had to pay almost double price to rent car from different place.
Requested pick up at STL airport @5:00 PM. Kayak made the reservation at an "off site" Hertz location (not at airport)... that closed at 5PM. There was no "heads up" that the reservation was at a different location than I requested... you would have had to look up the address. When I took the Hertz shuttle to the airport rental office, I was told that the airport lot was out of cars and that the offsite location was closed until the following morning. I was stuck in the airport with no car! Since I was meeting customers and staying out of town.... this was a major issue! Kayak should have highlighted that the rental location they selected was different than I requested... and NEVER should have booked the pick up at the time the office closed!
Although I chose the airport location, I was given a satellite location for pickup and drop off which added almost $100 to my expected price
Got into airport at Midnight, only to find out all the rental places close at 8. Why couldn’t my email mention that. Because my email stated my arrival time. Luckily Hertz gave me a full refund.
I would've liked to have actually got a vehicle that was charged my credit card first of all I would like to be able to talk to somebody that can tell me something about how to get a refund I like I was easy to y'all too take the money off my credit card and not return my calls My emails Text I like how you point a finger at hertz I like it hurts points the finger at kayak I like your options that are not available to customer Someone to return my calls would have been better Someone to respond to my text Messages Someone to respond to my emails For someone to give me my money back for a vehicle I did not touch see or dry TERRENCE SCOTT email@example.com 314-688-7480 SCOTTIE
It was really easy to get to the Hertz off-airport site via rideshare. The office was easy to find and the price I paid to be able to pick up and drop off at different airports was outstanding! I saved over $400 versus getting the car at the airport. I was in/out in less than 10 min. Super easy, thank you
Worst rental experience of my life. Would never recommend Avis to anyone.
There was a hidden cost and a clear cheating. In the meantime, they did not return the balance back and they tried to withdraw the money twice after I have delivered the car
The line to pick up our pre-paid rental at Avis was over 70 minutes waiting outside in the hot sun in an uncovered parking lot at the St. Louis airport. The line got much longer as we waited. Those at the back must have waited over two hours. We heard that they ran out of cars.
I would not rent from Budget/Avis. Wait line was over two hours and by the time I left, there were 50 people waiting behind me. Apparently this is standard practice for them. I won't use them again. (Car was fine, no issues. Staff were also very friendly and helpful, not their fault in my opinion.)
The pick up spot in St. Louis was awesome - super accommodating and quick. Drop off in Omaha took 5 minutes tops. A stress free rental for a stress free trip!
Reserved a small car. When I showed up at my reserved pickup time the office was closed despite the posted hours saying they should be open. When I called the next day, they told me that they only had one car on the lot and it was a ford f150 and didn’t seem to have any idea about my reservation.
The owner, Brenda Williamson, was arrogant, rude, condescending, a cheat, a swindler, and names I can't mention on here. Please don't give this location your money!
I never got the rental reserved because location didn't have the vehicle and when they finally got the reserved vehicle, the price wasn't honored and price doubled. I think I'd Kayak, Priceline should verify the companies will honor coupons because I was told that's the reason price wasn't honored.
I booked a convertible only to find out they don’t have any. Didn’t have any luxury or premium Cars anywhere in stlouis either. Why was i allowed to book that and ended up with a Kia for 10 days. Worst city I’ve traveled to.
Spent 2 hours trying to get the Full-Size pick-up truck and driving around St. Louis. Was sent from the Olive Street location to the STL airport location to pick up the rental as they said they were not going to receive it from the airport location but I could go to the airport to pick it up. Arriving at the airport location they never did anything like that and they could not honor my rental reservation. Called back to the Olive location and was told that they do that all the time as that is where their inventory comes from. Worst experience and a waste of my time. Left without the rental as we needed the full size pick up truck I rented to move a few item to college for my daughter.
Friendly staff fast service
The van could have been better the steering wheel was hard to steer and turn, drove weird and the car did not have Bluetooth
1 out of 6
Budget Locations in The Hill
13009 Manchester Road
+1 314 984 9565
215 North Meramec Avenue
+1 314 721 1308
2925 Olive Street
+1 314 534 9286
The Hill Car Rental FAQs
With a rating of 5.7/10, HERTZ is the best car rental company in The Hill, St. Louis according to our users.
The length of time you can book a rental for is subject to the inventory of the supplier. When renting a vehicle from The Hill it should be possible to rent a car for a whole month if needed.