Cheap Car Rentals in New Tampa, Tampa

I loved how simple, easy and affordable the process was. What could’ve been better? The location assigned to me on my reservation was different than the one that was showing in Enterprise’s system.

The Hertz rental location manager did not have my vehicle ready and available for me at my scheduled time and then proceeded to blame my frustration on my being 30 minutes late past my scheduled pickup time, which was kind of an odd excuse for why my rental was not ready or available. An hour later, the rental vehicle arrived on the lot in horrible shape (dirty on the outside and a complete mess on the inside). The story from the store manager was that the vehicle needed an oil change and that's why it was not on the lot. So, I drove away in my filthy late vehicle that I had prepaid for about 3 weeks prior. The most intriguing part of my Hertz rental experience was when the Hertz rental location manager arrived at my home un-announced and un-invited about 2 hours after I picked up the rental vehicle and told me it was an emergency that the prior renter had left something inside the vehicle. I was flustered not only at the fact that this manager had decided to show up without my knowledge or consent, but also because I was still working and on a phone call so I wanted to just make him leave. At this point, my children had already put some of their bags into the rental vehicle as we were about to depart on our road trip within the next hour. So, as I allowed the Hertz manager to search for this mystery item I noticed that he was being extremely guarded and not sharing what he was looking for. I understood why when he located the item and tried to hide it from me... It was a GUN. A pistol inside the rental vehicle right next to where my kids would be sitting. I was so amazingly upset, angry, frustrated and utterly dumbfounded that I just wanted him to leave. I reported all of this experience and information to Hertz and I am still awaiting an apology, a confirmation, some form of compensatory value but most importantly an explanation as to how this happened and how they will ensure that it never happens again!! I have contacted Hertz multiple times through social media, by phone, by email, but every response has been "we are looking into it". Unless something unexpected happens, I fully expect to ignore me unless legally forced to do something. I would probably try and avoid a company like this - especially because they are just coming off of a massive lawsuit settlement where they falsely claimed renters had stolen their rental vehicles and had them arrested!! What a great company! Avoid Hertz. You'll be happier.

The car pick up and drop off experience was smooth but Hertz charged me multiple extra charges (including a charge double the entire cost of the car rental and the cost of the toll when I had paid the toll in cash and intentionally declined the toll pass) that I had to call them about after my trip, which was time consuming and annoying.

The rental car location was closed when we arrived, we had to uber back to the airport at 50 dollars a shot 100 dollars total. This was a mess

I thought I was renting a budget rental car at the Tampa international airport! Waited in line for 45minutes and was told that I was at the wrong location and they could not match the price ! I was directed take a Uber to the other budget location and while in route the location closed at 1:45pm so no rental car ! I will never rent from budget or go thru kayak again !!! Total waste of my time and nearly ruined my vacation!!!!

Would love to here from a manager on how this rental that didn't even happen, how budget could rent a car from tampa airport 25 miles away expect me to get there. After waiting 45 minutes in line at airport to then be told I didn't have a car to be picked up it was at this location and no help offered from counter to assist no longer a budget customer. Wow with customer service feel free to contact me 5183698419 Bill

Pick-up agent was very helpful, as was drop-off agent! THANK YOU!

We had booked a van online at Tampa international airport and when we got there we were told we didn’t but they said u must have been re-routed to a Avis agent half hour north of airport- this was terrible- then we were told we could not return it at Tampa and had to bring it back the agent or we would be charged - terrible - we should be partially compensated for out trouble Darren

Pickup was slow as all car keys seem to be thrown in one big drawer, with no organization. I inquired about the delay and was told there are a lot of cars in their compound. My car with filthy inside and out. The bugs on the windshield seem to have been there for weeks. I asked about car cleanliness and was told it was clean yesterday. I said NOT today. I was told it would be 45 minutes before someone could clean it. I took it filthy instead. The windshield washer had no fluid. Drop off was quick and easy.

Radio didn’t work, screen flashed on and off. Avis was too hard to get ahold of to file complaint. Gave up on phone after 40 minutes of hold 2x’s.