I messed up booking. I had the in town address and needed the airport. That’s on me. However, Hertz employees are not given the ability to change things. I had to call the 800 number, only to find out they charge a 5% fee to use that service. So I hung up and downloaded the app. Their app then wouldn’t let me change my reservation. Ended up taking an Uber into town for my original reservation. That place was a dump. Staff was extremely unprofessional, moved increasingly slowly and then the car I got was still pretty dirty even after they did a quick clean. When I returned the car there was nobody to check it in so I could get a receipt for my expense report. I still don’t have the emailed info they promised. If you’re looking to rent a car, go National. I always rent there and will never doubt them again.