They gave our car away as we were picking it up. My wife was in surgery and I really needed to have a car because we were from out of town. The rental car facility would not honor my reservation, even though they had other cars in inventory. Extremely poor experience.
Staff was five star. The car unfortunately had previously been rented to a smoker and still smelled like a pool hall after a week with the windows rolled down.
Enterprise was great and the process was smooth. The car ran great.
The whole experience was worth it. From the online arrangements, to the selection of the vehicle. Which was a 6 passenger Ford Flex, we enjoyed a great experience that was affordable, comfortable and so easily arranged through Kayak. Will definitely do business like this again
They called at 7:30 AM letting me know the vehicle the vehicle was not available and probably wouldn't be. Made it made it sound like I wasn't going to get a vehicle at all. When I got to their office they got me into a different vehicle but then charge me an extra $10 A-day. Makes me feel like it was a bit of "Bait and switch". I will be finally a formal complaint and possibly talking to my attorney. Matthew Van Zee 509-998-2436 Mvanzeemagic@hotmail.com
They didn’t have a car for us when we showed up for reservation. Very poor customer service
I messed up booking. I had the in town address and needed the airport. That’s on me. However, Hertz employees are not given the ability to change things. I had to call the 800 number, only to find out they charge a 5% fee to use that service. So I hung up and downloaded the app. Their app then wouldn’t let me change my reservation. Ended up taking an Uber into town for my original reservation. That place was a dump. Staff was extremely unprofessional, moved increasingly slowly and then the car I got was still pretty dirty even after they did a quick clean. When I returned the car there was nobody to check it in so I could get a receipt for my expense report. I still don’t have the emailed info they promised. If you’re looking to rent a car, go National. I always rent there and will never doubt them again.
I actually never ended up getting a rental because the vehicle I reserved they didn’t actually have at the time I scheduled the pickup. That happens sometimes so I wasn’t too upset about that, but I had bought insurance for the vehicle which had to be paid at the time of the reservation but then I canceled my reservation once I found out they wouldn’t have the kind of vehicle I was looking for and I was never reimbursed for the insurance!
There was no indication when I booked that I could not leave my car at the rental place so I had to spend significant time finding a place to park my car including having someone come and pick me up so they could take me back to the car rental pick up. When I tried to cancel my reservation so I could just drive my own car — this was for business, both Priceline who I booked the car through and hertz refused to refund me. The “maintenance required, return car to dealership light” came on after 20 minutes in the first car they gave me, requiring me to turn around and drive back to the rental place for another car. They told me not to worry about it and I had to insist on taking a different car, because had something gone wrong I would have been responsible. Two cars later, I was finally on the road in a vehicle that smelled like smoke and only had half a tank of gas. I was at the Hertz rental place for three hours before I got out of town. I will NEVER use Priceline or Hertz again. 0 stars | 5 👎🏼