Cheap Car Rentals in Downtown, Albuquerque

Best customer service I’ve ever had with a rental car company. Quick, efficient, and friendly!

Overall my experience with Enterprise was a positive one. However, the car I received in Albuquerque failed to start on the 3rd morning of my trip. This necessitated a five mile walk in a light rain, and a 20$ charge to local mechanic to jump start the car. The battery terminals showed heavy corrosion. The reason for a failed start. I drove directly to Kingman, AZ and called Enterprise Albuquerque. Charlie, at your 3500 Coors NW location was immediately apologetic. Meanwhile the car failed once more. Charlie was able to get me in touch with your customer services who, in time, had a tow service restart my car. She also was able to direct me to a nearby Enterprise center. Needless to say, I was stressed by the time I pulled into the Enterprise lot. I had already lost a day and fearful of losing another. However that stress quickly evaporated because of the kindness and professionalism of Aimee Pelzer at your 3410 Stockton Hill Rd location. She will always be to me a miracle worker. It is because of Enterprise personnel like Aimee that I will continue to use and recommend Enterprise. The Nissan Sentra that I used thereafter was a flawless ride and a delight. Kudos to Kayak and Enterprise

Pick up and drop off we’re very quick, the car was excellent and fun to drive, and the price was perfect

The car only had a half tank of gas instead of a full tank when we picked it up, CarPlay didn’t work properly, and the car only had 22,000 miles on it, but had a lot of wear and tear and stains already.

We made a reservation and have an expectation that the reservation will be ready when we arrive. It took over 2 hours to get the car we reserved after we arrived at the Thrifty counter; UNACCEPTABLE! After we were finally called to get the car, we said that waiting so long was not something customers should be subjected to and that telling us that the wait would only be 20 minutes was done to keep the customer from gong to another rental company. The agent said if we were not happy that we could rent elsewhere. Also, the window film was so thick hat we had to pull over to clean the inside of the windshield ourselves. Lastly, Thrifty reported the gas tank as full, however, the tank was 3/4 full. Lies and poor service unlike any other auto rental experience I have ever had.

Closed at 10 pm. This could be better publicized. Car was comfortable. Drop off easy.

Every time we rent from Ace the experience has been great.

The efficiency and friendliness of the woman who helped me.

I feel that Kayak deceived me into getting a prepaid rental with a group, RentalCar.com that in hindsight was like a sham. In the end, I wish I had not accepted it. I will never never never never never use Kayak again for anything. So thank you for that.

Fast pick up and drop off. No lines

We reserved a car to be picked up a 5:00 pm and when we arrived, the Dollar counter was dark and closed. Word was they ran out of cars.

Excellent experience

Quick and easy. Car was great!

I tried to call Avis about the bill. I was charged more than the quote. It was a busy time. They took my number to call me back. Never called back. Too hard to contact and I do not have time to continue calling. Disappointed.

Very helpful staff. Car was very clean.

It took me over 1.5 hours to get my rental after arriving at the Hertz location, which had one employee who couldn't be found. He was the only one working there and left the office to detail/clean cars. There was a customer waiting there for a half hour before I got there and I had to go looking around the property for the employee who wasn't pleasant at all. I suggested that he leave a sign when leaving the office so customers know he's away. I missed an event as a result.

Lupe was so kind to give us a ride to the train station when we dropped off the car since we couldn't get a taxi. Thank you!

I expected the pickup to be at the airport, it was not. Also they were to be available at 8 am for the drop off, and the door was locked. I had an uber waiting.