Cheap Car Rentals in Midtown/University, Albuquerque

Pickup and drop of was surprisingly easy and fast. Large cargo vans on windy days are not fun. I like kayak and enterprise

free upgrade was nice. The new audi presented some adjustment problems.

The young man who checked out our car was very nice. He upgraded us to a larger SUV which was very helpful. We had to return our car very early to catch our flight. I expected an email confirming our return but never received one. I finally called a week later and was told it was because of short staffing. Overall it was a very good experience.

We didn't know this Avis office was located a long ways from the Albuquerque airport. We assumed it was located at the Avis rental car location where a shuttle takes you to the various agencies. WRONG!! We went to the Avis counter and found out this rental car location was located 20 miles away. By this time when we called the Avis location on 9501 Coors Blvd NW in Albuquerque, it was after 12 pm and the manager said the office closed at noon! WTF, my reservation was for noon and that is when they close!! I admit it was after 12 pm, but the manager said they would not stay open even if I left right away by taxi. They opened the next day at 8 am, but we couldn't wait until the next day so we cancelled. We never got any information for this Avis rental location that it was located a long ways from the airport and that we had to hire a taxi to get there and by the way, you had to be there by noon or they close shop for the day. They close at noon on Saturday and Sunday. They need to give the prospective renter this information. We would never have reserved with this remotely located location if we had this information. How is someone going to Albuquerque for the first time supposed to know all these pitfalls? Avis corporate needs to demand this small Avis dealer to shape up or lose their affiliation.

The office being outside of the airport reduced the cost, and the cab fare was not too expensive to get there. Pick up and drop off were both extremely easy! The car could have been washed better. We had to get some windex wipes to clean the inside of the windshield since it was very smeared and the outside mirrors were also needing to be cleaned to be able to use them.

Reservation was made and allowed to be made when the biz was closed.

Costumer service is a nightmare. No one has any idea how to help or is willing to help because we booked through a 3rd party and not through Dollar directly. Because of this we were bounced back and forth for simple issues.

I liked the time spent at the counter was minimal. The car assigned to me was clean and new. The man that helped me at the counter was kind and caring.

i will never book anything via kayak again and i will tell everyone i know the same thing — i was unable to cancel this reservation after my flight was delayed getting us into ABQ after the Dollar location closed. i had to make ANOTHER car rental booking and then I HAD TO PAY FOR BOTH RESERVATIONS. you have forever lost a customer network.

Horrible

The reps at Budget were very helpful to adjust our pickup and return. It made for a great trip!

The man at the desk was so helpful especially when I realized I booked at the wrong Budget---he was so helpful! British or Australian accent.

It took me over 1.5 hours to get my rental after arriving at the Hertz location, which had one employee who couldn't be found. He was the only one working there and left the office to detail/clean cars. There was a customer waiting there for a half hour before I got there and I had to go looking around the property for the employee who wasn't pleasant at all. I suggested that he leave a sign when leaving the office so customers know he's away. I missed an event as a result.

Lupe was so kind to give us a ride to the train station when we dropped off the car since we couldn't get a taxi. Thank you!

I expected the pickup to be at the airport, it was not. Also they were to be available at 8 am for the drop off, and the door was locked. I had an uber waiting.