Cheap Car Hire in Plaza Midwood, Charlotte from AED 18

We have rented a car accordingly to the reservation number k05900142A2. The car was picked at the right spot, date and time ( 5010 N Tyron St, Charlotte NC at 12:00pm on Monday april 11th) and dropped off at the right spot, date and earlier than the time set for drop-off (TYS airport, Knoxville TN at around 10am on April 14th). At the Hertz counter at the airport, an attendant took our keys and said they weren’t going to make inspection of the car right away because there was no one there to do that at the moment. Thus, she said we were all set to leave, since inspection would be done sometime during the week and just after inspection we would receive a receipt via email. Not only I never received a receipt on my email, but also my credit card was charged a total of 915 dollars, when the right charge for the 3 days rental +insurance would be 369 plus 200 dollars that would be refunded after we dropped the car off. All that to say, I don’t understand the amount charged to my credit card. We urgently need this amout to be given back since whatever happened so that all was charged was absolutely out of any orientation of your team/terms.

Service was great, upgraded our car with no extra charge!!

The staff at the off site Hertz were wonderful. Everyone was polite, professional and accommodating. However be warned that Kayak listed this location as “on site” which it is NOT. I incurred a $50 taxi ride to the location.

They over charged me

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

Drop off lady was disputing the gas saying it’s.not full the needle needed to be beyond the F I said check again she insisted it’s not full until she checked satellite which states it’s full tank….very unnecessary dispute