John was very helpful, courteous, and professional.
Booked through Kayak 6 PM rental at Enterprise skokie. Arrived there to find out that the shop was closed. Had to take lyft to ohare airport and rent another car there. Bad experience
The minivan was not in good shape! There was a problem with the front end which made steering and handling difficult, especially at high speed. The "change oil" light came on halfway through the trip which was disconcerting. When we reported this to the clerk upon returning he seemed unconcerned and said they would check it out but offered no type of compensation. After all of that, we were charged a fuel surcharge because we didn't fill the tank "enough" although it was not full when we picked it up. I thought that to be petty considering the problems we had. In summation, I was not pleased with this particular Enterprise or their customer service.
The person at the counter was exceptional polite and curtious! He was also then when I dropped off the vehicle. I will use this particle Budget again solely based on his performance! It's rare to see someone In Customer Service go above and beyond! Thank you
I had a reservation for 6pm. I was running a little late, so tried calling prior in order to let them know I hadn't forgotten. No answer. I went anyways, thinking they had missed the phone call - no luck. Closed without any communication whatsoever. I had to take an extra hour out of my day to go to a different rental place (which was also significantly more expensive). Absolutely disappointing.