the customer service here is great! I'm very impressed with how they remember me and they're attention to detail.
Very Good|Aug 2022
Friendly staff. Odd location.
Pick up and drop off were quick and easy! The car was reliable and great for a longish trip. No complaints here!
The car was a little dirty and the process of picking up wasn’t so smooth.
I had an old Ford. :( with a few minor issues. The team at hertz handled it very well. I will definitely work with them again (was not my first rental with this team on Clark Street)
The Hertz location that I worked with was very good. The agent I worked with, Pina, was exemplary in her professionalism, her customer service skills, and her efforts to make the experience as good as possible. Pina provided above-and-beyond satisfaction, and the next time I rent I will use Hertz, and I will use this location because of Pina.
Pickup and drop-off was quick and was conducted entirely outdoors.
I wish the supplemental insurance was cheaper. It added a significant amount to the daily cost.
They should put that is only credit and that it has to be under the same drivers name the car. It was a totally bad experience since i wasnt able to rent a car at all
Proximity to my houE
Everything- they gave me a different car than what I reserved and I was 60 seconds into my trip before a check engine light came on and then a light telling me I had a flat tire. I did not have a flat tire but I returned the car as there was clearly issues with this vehicle and I did not feel safe.
Received a call 1 hour before pickup they would not have a car for me. Never Enterprise again.
Local operation worked hard to make up for car not available
nothing--i didnt have a reservation at that location. they said kayak had made the reservation for the oak lawn location. i gave them the reservation number. still said reservation was for oak lawn. i had to give up my weekend plans because no cars were available.
should have booked directly with enterprise, which i did for this weekend. either you guys should get it together, or 2900 n sheffield lied--then you better have a talk with them.
The rent process is simple, easy, and fast. The staff are friendly. Very good. The return process is also super easy and fast. The only thing I feel bad is that this car is pretty noisy. I think it should do tire balance and tire rotation. I was so concerned about the noise and I almost drove back to ask for exchanging the car.
The Chicago office and the Arlington office were very helpful and addressed my concerns. Overall, great experience.
Easy transaction all around. I'd gladly rent from Budget again.
They overcharged me. I got a refueling charge even though we returned the car full.
They said they have no cars
The person who helped me was having a bad day. Real cranky. Or maybe customer service isn't his thing. Lost a customer.