They didn't have the car type I had ordered, but the staff at pick up was very friendly and offered me my pick of any other car type they had to make up for it. The return was impersonal - just told to leave the keys in a box - but quick and easy.
No car available on arrival
The staff was happy to see and serve me. Good customer service.
Even though I called ahead, there were no full-sized trucks on the lot when I arrived. They had to get one from some auxiliary lot and drive it in for me. The truck they grabbed had not been properly cleaned - filthy steering wheels and side windows so dirty that I could not see the side mirrors. National made up for this by giving me a free day of rent (refund), and a deep apology from the management. So I will try them again next time.
Cup holders and little cubby wasnt clean. Stick with spilled something.