Cheap Car Rentals in West Lawn, Chicago

When I picked up the car, for the first time, I was told that the car had a scratch on it, but that I shouldn't worry because they already know about it. I dropped it off naively thinking everything was OK, but I shortly received a notice in e-mail of a damage claim of a scratch and a dent. I called customer service and found it hard to get a receipt. The representative finally did mention that it may take months to get the bill for the claim. I find it strange that they would rent cars they know are damaged, because it certainly does muddy the waters in case of further damage claims like this.

We have been given a car (Buick Encore) of a lower category than the one booked and paid for. (Mid Suv ex Mazda Cx 5). There was no GPS booked and paid (then discounted from the final price). The explanations at the time of pick up and drop off are too hasty. Bad experience.

I liked that they made it very easy to pick up the vehicle. The cost was great for the vehicle. HOWEVER.......It was DIRTY inside AND outside. The back passenger seat belt was broken behind the front passenger seat. And the hours of operation are horrible to be so close to the airport.

Original reservation was canceled with out notification. Called 4 times the morning of and reservations was trying to charge me double what I was originally quoted after mentioning the lot was empty… never Avis, ever again. lady at the counter, “ I had to fight for this car” -gets in and realizes it’s HEAVILY smoked in…

The car I wanted was not available although I booked it 2 months in advance. I had to downsize my vehicle and they charged me more money. Not fair at all. I will never rent from a neighborhood rental place again. Especially not an AVIS/BUDGET.