Cheap Car Rentals in Liliha-Kapalama, Honolulu

When I picked up the car I was told the prepaid gas was $4.99 and was 20 cents less than on the island. I did it and later found that gas was $4.35 on the island. I didn’t appreciate being lied to and felt like Hertz screws people to make them pay more

Please make sure that your car is available at the airport. Hertz has a unit on Lagoon Drive which is only open until 5 PM. They do not help customers travel between the airport office and the Lagoon Drive office. I only had a single carry-on roller and needed a walk anyway, so I walked a mile or out to Lagoon Drive. There were no sidewalks for sections of the walk. Another person I met said that the Lagoon Drive office is only for car sales, not rentals. This was not true, but the rental operation was not smoothly running. While waiting in line, I changed my flight out to Japan to depart on Sunday instead of Tuesday. Hertz will not accept a dropped-off car at the Lagoon office on Sundays. They would not cooperate with the airport office. Really? I canceled the entire reservation. Another pilot lent me a work truck and I boarded the flight to HND on Sunday. Honorable mention: After they found out that I was actually a customer, one of the clerks was kind enough to drop me off at Mitch's, a favorite restaurant of mine in the neighborhood. (I had by that time missed dinner with friends at the Mariana Yacht Club.)

It would have been better to have a shuttle rather than have the customers catch a cab,uber to the outside location. That was awful!!!! Should have been noted that it was an outside location with NO shuttle

We thought we were renting at the airport but this is actually a location a few miles away. There is no transportation to the site so we had to take a cab there - an added expense. The hours at this site are extremely limited and they have no option for a drop-off when they are closed. They are only open Monday through Friday from 7:30 to 5:00 pm. When we were done with the rental we had to pay an extra $50 to return the car at the airport, because we needed to drop the car off before 7:30 am. In addition, when we got a flat tire, we were unable to switch the car out until the next day because they were closed.

I asked for airport pickup if the car rental but Kayak picked another Enterprise that was near the airport but not part of the airport rental and thus I had to Uber $40 to get to the other Enterprise rent a car.

transfer to location should be provided. i got on the enterprise shuttle and it took me to the enterprise that i basically could have walked to; then the lady told me that this is not the pick up location and they would not transfer the reservation and called me a cab. the reservation did not indicate i had to take a taxi and pay and additional $12 to get there and $15 to get back to the airport on the return. why the amounts were different, i don't know. but i did not have time to question since the inspector on the return took a ridiculous amount of time to inspect the vehicle. also, on the return the employee that did the visual was trying to say that the front passenger quarter panel did not line up with the front bumper which was certainly not visible to me at all. i even ran my finger over it and there was nothing was un-level implying i had hit the front end on something like the concrete parking stops; which i did not since i back into EVERY space when i park. all i can say is i am glad i took pictures of the vehicle when i picked it up. when i told the manager that and showed him, he said "ok...not a problem"