The process was seamless, the car was clean and drove great, and the return took less than 5 minutes. All for a great price. This is not my first excellent experience with Enterprise. They will be my go-to rental company from now on.
When I showed up they had no cars available and tried to send me 40 minutes away to get a car. When I tried to go to a more convenient location they said it would cost $150 extra.
Everything was overall very good. Make sure you turn in the car at the correct time and ensure you’re booking details are accurate.
Reserved a car in advance. It placed my pickup at the airport. When I called the terminal to confirm I found out they would not accept my debit card at the airport. I modified the reservation for in town pickup. The price almost doubled. I am an Enterprise plus member. I live in Indianapolis and have rented previously. Still wouldn’t accept my debit card. I was on a schedule and had to pay twice the money for the same car. Not happy
It was super easy! I booked through Kayak, received a call from Enterprise confirming my pickup. I was in and out in 20 minutes. Everyone was very friendly and helpful. I'll be back!
I reserved a car for noon. I showed up a few minutes past noon and the door was locked. I knocked and the lady said they are closed. I explained I rented a car to be picked up at noon. She said said they were closed and even if they weren’t, she didn’t have a clean car to give me. She was not kind or helpful. I ended up losing money on this rental I never got.
They were an hour and 30 minutes late on having car ready which it me behind on my schedule. Instead of driving till midnight I was driving till 1:30am on my first planned leg of my trip.
Rental car not available
if was all good
Service counter experience
Felt very rushed when picking up the car, was asked to sign a sheet saying there was no existing damage before I even got to see the vehicle I was getting. When I did see it, there were multiple scratches and dents to document. Also the inside was dirty with purple drink stains all over the back.