The agent was very helpful, very pleasant to deal with. The price on the invoice was about $100 more than I expected, but I showed the agent a printout of the online Kayak agreement and she changed the invoice accordingly, without hesitation...AND she upgraded us from a compact to an SUV - easy to load and, although I initially wondered about gas mileage, my concerns proved to be unfounded - making our trip much more enjoyable! A plastic bottle under the seat was an oversight, I'm sure, as the car was very clean otherwise. The check-in was handled in an efficient manner, also.
It would have been nice to have had a manual for the vehicle - some of the controls were not intuitive.