I had rented a mid size car and when I arrived all they had was a huge SUV They also offer no picl up and drop off from to the airport from their Venice location
Very Good|Mar 2023
Very friendly and helpful staff member Charmain
The car we reserved was not available so we had to get a smaller car and it was filthy. All the seats were stained. Also, we were told that our rental fee would be reduced because the car was in a different class, but when I received the final invoice, we were charged the higher amount. I would never use this company again.
the deposit amount of 500 is inappropriate
Keisha helped us pick up our car in Los Angeles and she was beyond helpful!! We really appreciated the extra time and energy she put in to finding us the most suitable rental car
Customer service was just okay. Drop off confusing with no instructions during off hours and phone line was never answered.
The staff was thorough and incredible helpful. Easily more than any other establishment or similar service. Would go out of my way to rent from them again.
pick up was terrible....long line...long wait and the agents were just relentless with upsell speils no matter how long the line was....profit first service if you run out of selling things to do....the high cost of a low price...NO WINDSHILD FLUID>>>NONE>> the dro off attendant was personable and quick...nothing to sell
have rented cars more than 20 times, but thats the first at Hertz.