Cheap Car Rentals in Palmer Lake, Miami

Fabulous

We go there to rent a convertible. Previously we have booked the car throw their own website. And they give us the confirmation. When we arrive at the office they didn’t have any convertible available.

Booked through Kayak and was told they didn’t have a car for us bc it’s a 3rd party site and therefore they have no obligation to fulfill reservations. Had to take an Uber back to airport to try another location. I booked directly on Budget website and waited 60 mins in line only to be told they wouldnt honor reservations made less than 24 hours in advance- even though I called to confirm TWICE that a car would be there. So $60 in Uber fees, 4.5 hours of waiting, horrible attitude by staff and NO CAR. Horrible experience and won’t rent at Budget or through Kayak again.

Toll fee should have been charged at state actuals plus a small processing fee. That would promote repeat business. But levying a $10 fee for EACH transaction is exploitative.

Service was great

Smooth and on time.

It had hidden cost

All was pleasant and smooth. No long lines like Hertz and Avis.

Night before Thanksgiving, was to drive to family for Holiday. Personal car broke down. I rented online via Kayak and they wouldn't deliver a car until a 4 hour wait period. Then they told me that my license was unreadable (one digit was wearing thin, I have an image of the license and also DMV can verify, they wouldn't hear of it). My guess is they were looking for a reason to not rent me a car for such a low rate as I obtained on internet. I ended up walking up to Enterprise counter and renting directly. I'll never use these little companies again.

Good experience

I have a newer credit card that uses an 8-digit BIN number for verification (as many new credit cards do) instead of the older, 6-digit system. They could only verify using 6-digits, so they incorrectly thought my card was based in a different country and could not verify it using another method. I had to wait there for over an hour until my bank opened, and even with their verification, would not allow me to use that card. The employee was indifferent and kept telling me I was wrong and that my bank was based in Lebanon, despite the fact that I had the bank on the phone explaining to her that new credit cards use 8-digit BINs. Ultimately I had to use a debit card - it was a very frustrating experience.

Additional charges taken from credit card that I did not sign for

Paid for a specific class of vehicle (hybrid) and checked in, provided all information and was ready to pay when I was informed they only had a Nissan Sentra left. Obviously I know car rental companies don’t guarantee you’ll get the exact vehicle but if I booked for a hybrid that’s what I needed and I expected a hybrid vehicle of some kind. Waste of time and glad I didn’t pay ahead. They also asked for my insurance card and wanted to charged me an additional $90 for coverage which they stated was not optional. I’ve never been asked to show my insurance card when renting a vehicle before and typically additional coverage is optional.

The vehicle needed service just regular maintenance for example it needed an alignment it pulled to the left.

Ease of pick up and drop off

Not satisfied at all

When I use to rent for cars I would use advantage but now they jacked up the prices and have really bad cars! And before you could rent the car if you were a local and now they ask for electric bill and and a lot more information. Very disappointing

We will never use Advantage again. We waited in line for two hours to pick up the car due to computer issues and slow agents. When we finally got the car, it had a musty smell. Rather than dealing with another wait time, we decided to buy Febreze to rid the car of the smell. After repeated applications, that worked. The windows were dirty. There was no windshield wiper fluid. Definitely not worth the savings. Stick to the major brands.

There could have been more workers behind the desk. I waited a long time to get my car.

The agent was not friendly. Seemed to be in a hurry to get me outta of her presence.

The attempted upsell of insurance despite me having my own coverage was painful. They asked for a lot of my insurance details - after a long flight with screaming, hungry and tired kids-the pick up process was painful. Would have appreciated them offering the sunpass (toll pass) instead.