Pick up day the man was overwhelmed and didn’t record drop off location as airport
Service was great and car was fine.
Car was obviously had been smoked in. Very unclear about drop off was supposed to be.
Hertz did not honor our reservation. We were forced to find an hotel for a night. We booked with another rental agency for the next day.
Hertz did not honor our reservation. Only good thing they did was call us in the morning to notify us before we went to the pickup location.
I did not realize I booked it an off site location, vs the airport, which I would of preferred. They would not transfer my reservations. I also returned the vehicle one day earlier (24+ hrs) & I did not get a refund?? Not happy. Sandra Sandees
Location, price, cleanliness should all be improved upon.
The staff at the Downtown Nashville Enterprise on 8th Street during the Christmas ‘22 Elliott Blizzard aftermath and the Southwest Airlines debacle, got me into a rental car so I could drive over 750 miles home. It was a challenge as they had few cars that morning but they worked hard at it and made it happen. They were pleasant and diligent and caring. I’ve never seen anything like it.
Very Good|Oct 2022
They were friendly but inside of car not so clean. They did however discount me 10 percent. I also drove the car away when it said, Maintenance needed on the dashboard. They probably shouldn’t have let me use that car until it was updated.
They made me park my vehicle on the street instead of their parking lot that was monitored. I felt like I wasn't sure I was going to see my vehicle again. There were plenty of spots open for them to let their clients park in the lot. Not the best experience
Very Good|Sep 2022
Picking up the car Staff sent me back to counter desk to get paperwork. Took 20 min to get car. Checkout in fast fane was slow because link for sign up was not sent to phone, e-mail or text. Got link 30 min after check out.
The staff maybe had a lot going on when i picked up the car, but it wasn’t the cleanest and definitely needed an oil change, as the warning came on before our drive back (over 500 miles).
Although we ended not renting from then, due to an error on our part, they were very helpful and got us on our way in a timely manner.
They did not have a car for us on the day we reserved - I had paid the deposit too. We had to go to a different location the next day - which actually was more convenient- the 1st car we got had expired plates - which we didn’t know until we got pulled over by police!! had to drive about 30 miles out of our way to exchange cars. There was no sense of urgency to help us with a new car.
Car was dirty and bald tires.
Very Good|Oct 2022
The rate changed while we were standing at the counter.
car was not clean inside or out (food crumbs, car filthy outside) gas tank was not full at pickup.
The car was ready when we arrived to pick it up. It was clean!
They didn’t have any vehicles even though they were listed as available. They told me they would have one in about 30 minutes. 3 hours later I got a text notifying me I did not have the rental car I reserved.
No cars so they canceled my rental…. Disaster
I know all businesses are short staffed. They had one person helping customers. He did his best and even with the long lines he kept a smile and was very polite. Our problem was the car itself. It was all dented up and you it smelled like an ash tray and we are NOT smokers. If we had not been on a tight schedule I would have gone back in and stood in line and would have asked for a different vehicle.
Avis did not have the van we reserved. They told us they did not ever have the type of can we reserved. We had to push get alternative vehicles.
Received a call on the morning of my reservation (made months earlier) to say that they had no cars at this, or nearby, locations. They had no interest in helping me solve this problem and insisted that this was normal(!!). They passed me around on calls at my insistence that they help me solve this problem. Their system was also down so they wouldn't even tell me my case number to follow up with. Absolutely noone acted concerned about their company's behavior. Avoid Avis at all costs.