Cheap Car Rentals in East Bank, Nashville

We loved our dodge Dakota. It was comfortable. We drove it from Tennessee to North Carolina. This car made the beautiful drive even better.

They did not have a car for us on the day we reserved - I had paid the deposit too. We had to go to a different location the next day - which actually was more convenient- the 1st car we got had expired plates - which we didn’t know until we got pulled over by police!! had to drive about 30 miles out of our way to exchange cars. There was no sense of urgency to help us with a new car.

Car was dirty and bald tires.

Picking up the car Staff sent me back to counter desk to get paperwork. Took 20 min to get car. Checkout in fast fane was slow because link for sign up was not sent to phone, e-mail or text. Got link 30 min after check out.

The staff maybe had a lot going on when i picked up the car, but it wasn’t the cleanest and definitely needed an oil change, as the warning came on before our drive back (over 500 miles).

They had 3 people booked for the same vehicle, so I didn’t get the vehicle. I wasted 2 hour and half of a tank of gas trying to pick up the vehicle.

I know all businesses are short staffed. They had one person helping customers. He did his best and even with the long lines he kept a smile and was very polite. Our problem was the car itself. It was all dented up and you it smelled like an ash tray and we are NOT smokers. If we had not been on a tight schedule I would have gone back in and stood in line and would have asked for a different vehicle.

Avis did not have the van we reserved. They told us they did not ever have the type of can we reserved. We had to push get alternative vehicles.

Received a call on the morning of my reservation (made months earlier) to say that they had no cars at this, or nearby, locations. They had no interest in helping me solve this problem and insisted that this was normal(!!). They passed me around on calls at my insistence that they help me solve this problem. Their system was also down so they wouldn't even tell me my case number to follow up with. Absolutely noone acted concerned about their company's behavior. Avoid Avis at all costs.