Cheap Car Rentals in Larkwood, Nashville

Our rental experience was a complete nightmare when it came to getting the rental its self. The first time we showed up we had called ahead to make sure that paying in cash was not gonna be an issue but apparently with that singular location, Our rental experience was a complete nightmare when it came to getting the rental it’s self. The first time we showed up we had called ahead to make sure that paying in cash was not gonna be an issue but apparently with that singular location it is an issue and it requires to have an open credit card and not cash only unless you have two airline tickets now this became a huge problem because I did not have this prepared on hand. I had called prior and check the website to make sure that this wasn’t gonna be an issue and yet it was. The ladies then invited me to go to the other site down the street they couldn’t call for whatever reason to assist me but they suggested we go down there and we go down there. They do not have anything or do they have any suggestions for anything else in this whole beginning of my experience with renting a car through Alamo was absolutely garbage. The ladies laughed because this was a regular issue , which didn’t really help anything at all in the car itself was great. It was literally just the customer service experience when I did call the customer service line to get assistance. I was told multiple times have the policy worked and then when I finally asked the gentleman if he was going to assist me after I was told that he was going to be able to help with the cash/card problem. He’s straight up told me no he wasn’t going to help me and hung up the phone. The rental it’s self was great but we had to air up tires shortly after leaving.

They have crazy policies in place about payment that made this extremely difficult also, they were rude.

Maybe just discuss the controls briefly. The car was unfamiliar to me.

I love working with Enterprise.

Kayak saved us $600 on what would have been a $1000 rental but cost just $400.

Quick pick up and drop off

The agent in BNA was not clear on what I was saying yes to or signing for. Ended up costing me way more money than my original booking quote. Do not recommend

I was in and out fast, very happy with my experience

Spent a lot of time at the counter as they only had one person working the counter and several people in line.

On a holiday weekend there was ONE person working the counter for Dollar, Thrifty and Hertz. There were over 60 people in line and we stood there for over an hour. That’s absolutely ridiculous. I would have gladly paid more money to a different company that was able to get people in and out in under 10 minutes. Won’t use them again!

It was very easy to pick up and drop off our car. Staff was very friendly. Will rent through Hertz in the future

Arrived at the airport at 8pm. There wasn’t anyone manning the rental desk there. Proceeded to the rental garage where the only people working were in the Gold Club Kiosk. When we entered nobody greeted us and after a few minutes when I spoke up first thing asked was “Are you a Gold member?” Then when I shared I wasn’t they ignored me for another few minutes. Finally another Hertz employee stepped up and assisted us. He was very courteous, professional and apologetic about the delay. So overall a mixed bag.

The check in process when I picked up the car was slow. There wasnt that much staff available. other than that things were great.

Long line at the airport to get car- very busy weekend in Nashville with Taylor Swift concerts. Once we got to the front of the line went extremely smoothly. Drop off was super easy and quick. Car was in good shape. We were given an upgrade with no up charge due to low supply of cars, which we appreciated.

The pickup location is very obscure at the Nashville airport. You have to go to the counter inside the airport unlike all the other rental companies. It was very hard to find. Payless is grouped with Avis but you can not check in at the Avis counter with the other rentals. There are no signs for Payless. We found it after waiting in line for a while only to be told we have to go back inside the airport. Then the person at the counter was very rude and did not seem to want to be there. When we returned the car at the Atlanta airport, we were confused as well because we did not fully realize that Payless would be grouped with Avis everywhere.

It took so long waiting in line to get to the counter. I had to reschedule the plans that I made for my brothers bachelor party. It ruined the whole day. I waited for an hour and a half just to be able to get to the line to rent the car. Maybe there are more people needed at the front desk during times of high demand. The car was nice. It wasn’t super clean. The windows were dirty and it smelled like someone had smoked in it before. Other than that it was a good experience.

I was a little concerned renting from a company that is fairly unknown but it turned out to be a great choice! The car was almost brand new and the whole process was simple and easy. Their website was a little difficult to maneuver because I kept getting the information in a different language. I ended up calling a very nice gentleman to change my pickup time and he took care of it all within a couple of minutes!! When we returned the car, there was a very nice young man that made that process a breeze! I would definitely recommend this company because it did seem to be a little cheaper and everyone that I met was very nice and helpful!