Although we ended not renting from then, due to an error on our part, they were very helpful and got us on our way in a timely manner.
They did not have a car for us on the day we reserved - I had paid the deposit too. We had to go to a different location the next day - which actually was more convenient- the 1st car we got had expired plates - which we didn’t know until we got pulled over by police!! had to drive about 30 miles out of our way to exchange cars. There was no sense of urgency to help us with a new car.
Car was dirty and bald tires.
Very Good|Oct 2022
The rate changed while we were standing at the counter.
car was not clean inside or out (food crumbs, car filthy outside) gas tank was not full at pickup.
The car was ready when we arrived to pick it up. It was clean!
Location, price, cleanliness should all be improved upon.
The staff at the Downtown Nashville Enterprise on 8th Street during the Christmas ‘22 Elliott Blizzard aftermath and the Southwest Airlines debacle, got me into a rental car so I could drive over 750 miles home. It was a challenge as they had few cars that morning but they worked hard at it and made it happen. They were pleasant and diligent and caring. I’ve never seen anything like it.
They made me park my vehicle on the street instead of their parking lot that was monitored. I felt like I wasn't sure I was going to see my vehicle again. There were plenty of spots open for them to let their clients park in the lot. Not the best experience
Very Good|Sep 2022
Picking up the car Staff sent me back to counter desk to get paperwork. Took 20 min to get car. Checkout in fast fane was slow because link for sign up was not sent to phone, e-mail or text. Got link 30 min after check out.
The staff maybe had a lot going on when i picked up the car, but it wasn’t the cleanest and definitely needed an oil change, as the warning came on before our drive back (over 500 miles).
They had 3 people booked for the same vehicle, so I didn’t get the vehicle. I wasted 2 hour and half of a tank of gas trying to pick up the vehicle.
They didn’t have any vehicles even though they were listed as available. They told me they would have one in about 30 minutes. 3 hours later I got a text notifying me I did not have the rental car I reserved.
No cars so they canceled my rental…. Disaster
I know all businesses are short staffed. They had one person helping customers. He did his best and even with the long lines he kept a smile and was very polite. Our problem was the car itself. It was all dented up and you it smelled like an ash tray and we are NOT smokers. If we had not been on a tight schedule I would have gone back in and stood in line and would have asked for a different vehicle.
Avis did not have the van we reserved. They told us they did not ever have the type of can we reserved. We had to push get alternative vehicles.
Received a call on the morning of my reservation (made months earlier) to say that they had no cars at this, or nearby, locations. They had no interest in helping me solve this problem and insisted that this was normal(!!). They passed me around on calls at my insistence that they help me solve this problem. Their system was also down so they wouldn't even tell me my case number to follow up with. Absolutely noone acted concerned about their company's behavior. Avoid Avis at all costs.