Horrible experience, never been so rudely treated and lied to in all my years as a business traveler. Trying to force you to buy extra insurance under the premise that the car has NO insurance at all and they can not rent out a car w/o insurance. When I explained that according to the law, all rental car has basic insurance and that my Amex card will cover the CDW he became very rude and did everything he could to prevent us from renting the car. Asking for our passports, never under my 20+ years renting cars in the USA have we even been asked to show passports and then he demanded that we show him our international driver's licenses. Did not know that such a thing even existed anymore, it's just a translation. So we had to cancel the whole thing and take the long trip back to SFO airport Worst ever