Cheap Car Rentals in Palm Beach Lakes, West Palm Beach

Staff, especially the manager was extremely helpful during a very stressful time.

Very good. Had the choice through President's circle to choose my car for my trip.

Desk at PBI was under staffed for a holiday weekend. Car pick up and drop off we’re simple.

😍

Everything went well

I booked a standard sized SUV like a Pathfinder (7 passenger) but was given a 4 passenger much smaller SUV and it was a late pickup so yhere was no one there to complain to. Thrifty gave me $125 in coupons to use for my next rental.

The rep at pbi helped me switch my car, the rep in Jax helped me drop off the car, great service

We made a reservation months ago, but when we went to pick up the car, they told us there was a 1-2 hour wait until they’d have a car ready for us. We had been lucky to have on-time flights, but then ended up with a two-hour “delay” because of the car rental! :( Staff was friendly, car was good, and drop-off experience was quick and easy, so it wasn’t ALL bad, but not a great start! The rep at pick-up also tried to upswell big time with the $75 gas tank and told us we may not be able to get gas near by because places have been running out lately (spoiler alert: we filled up around the corner without a problem). Her explanation of the insurance coverage was confusing too.

Waited an hour and a half in line to pick up the car. It was supposed to be a Buick (or comparable) but it was a foreign cheaply built car we never felt safe in when driving on the highway

We had to wait over an hour for our car to be ready. Our flight was an hour delayed already and then to have to wait for an extra hour for a car that reserved for 2 hours prior is very disappointing. They washed it and gave it to us dripping wet so once the drops dry we weren’t able to see out of the windows well and had to wash them ourselves. The pick up process was very disappointing.

After waiting in line for over an hour to get an agent, we were told to go outside and our car would be ready in 15-20 minutes. How would we get our car? We were supposed to look for the model and color of the car and it would have its flashers on. Well there were several other people waiting. We finally saw what we thought was our car and no one else was claiming it so we decided to take it. At that point, we saw the agent who helped us (apparently they were extremely short on help and the agents were doing everything including bringing cars out to the customers). We showed the agent our receipt and pointed to the car and he said that was our car. Our receipt did not have a clearly defined license number so we couldn’t confirm. When we got inside, we realized that the car’s mileage did not match our receipt. We had already loaded the car and were exhausted at that point after traveling all day and then waiting for a car. But I thought we should double check because it just didn’t seem right. My husband went back inside and asked the agent a second time if that was our car and he said yes. When we get to the exit gate, our paperwork did not match the car we were in and had to go back to the lot. As it turned out, we ordered a full size car and the one we had was an intermediate. But, it only had 8k mileage whereas the full size car we were supposed to get had 43k. My husband went back inside and asked if we could jut keep the car we had. They changed the paperwork and off we went. Our flight landed at 4:30 and we were leaving with our car at 7:45 so it was now dark. After we got on 95, I noticed what looked like a small hole/crack in the windshield. At that point we were not going back again. We called Budget the next morning to report the damaged windshield and also that we paid for a full size and got an intermediate due to the debacle at the agency. They gave us a $100 credit. But we ended up driving a smaller car than we wanted for two weeks not to mention the frustration with the whole process.

Very, Very, Very slow and disorganized with picking up vehicle. Will never use West Palm Beach Budget again.

The customer service for Budget was awful. We waited over an hour to pick up the car. The car itself smelled and was very dated

There was no car available when we came to pick up. Was told they had no idea when a car would be available and that we would get a call the next morning with an update which we never did get.

Kayak/Priceline had us picking up our car not at the airport like we thought but rather off location. To make matters worse, that location closed at 12 noon. This was the time of the scheduled pick up as per our contract. Needless to say, we were stranded on a Sunday with no car. Amazingly, the kind gentleman at the airport Avis cut us a deal and got us a car. We got lucky.