Booked for pickup at LAX but the reservation somehow showed another location and for only one of the two days I prepaid for. The counter agent offered a smaller car for triple the prepaid price. I had to cancel the bait and switch
I agreed to rent the car at Burbank airport but when I arrived they had no cars and told me to go to Reseda to pick one up, a 20 minute drive. It was classic bait and switch.
Very Good|Sep 2022
Location is terrible but the car was very reliable
Didn't supply hand controls in violation of the ADA. Customer service was appalling and mostly unreachable .
I reserved the car but when I took a 78$ Uber to this location they said that they don’t have it. Bad service and did not give any other options. Went next door to enterprise can rental and got the car for the same price. Really poor experience. Can’t recommend to anyone.
car had a mechanica issue and Hertz sent me to 2 closed offices to replace car, resulted in me having to drive 50 miles to get replacement car, after finding my own replacement office