Cheap Car Rentals in Old Louisville, Louisville

Horrible customer service. They canceled our original reservation and made us pay more to change it. Then when it came time to check out, they overcharged us

I want to make sure you know that this is for the location in the highlands in Louisville Kentucky it's located on bardstown road and my experience there has always been that they go above and beyond for those that rent the cars through their location however the Westport road location I did not have a good experience with they left me on hold for 24 minutes and then closed up the shop I was not happy with that location at all but Brandon in the highlands was excellent and so was his boss and I had a wonderful experience and I will come to that location again thank you

At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.

All perfect National have excellent customer service all ways

It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.

Van had seats falling apart and debris and trash including Mcdonalds wrappers and old burger. I've never seen anything like it. Was sent all around the city trying to find a replacement van and then when they gave me the keys, that van had trash in it as well. Sent pictures and Budget wasn't very responsive.

My originally booked reservation was not fulfilled due to vehicle shortage so had to book with different Avis 20 min away. Didn’t like the vehicle I was given but no other option was available. Drop off was easy.