Cheap Car Rentals in Alum Rock, San Jose

I thought I was renting a car at the San Jose airport, but it turned out that it was a small facility off airport that cost me $40 to get to by taxi. The airport Hertz was not willing to do anything for me except rent me a car at walk-up rates (at least twice what I had prepaid), and not even give me credit for the prepaid amount. They said I could get it back from the "company". Yes, same company. Very unhelpful while he was telling me how he would accomodate me. I didn't have any reason to suspect that the car I was renting was not at the airport, as I am not familiar with the addresses in that area.

Waiting for my refund because I was not able to pick up the car because they did not have any available and I wasn’t the only one that was unable to get a car!! Very disappointed never using this again!

I had inadvertently chose to pick up the vehicle away from the airport. The Hertz desk at the airport was unable to change the reservation to the airport because I originally booked through Kayak. I was able to get a new reservation (at a price that was tripled what I originally booked) through the Hertz employee. He also suggested that I call and cancel my original reservation for a refund. I understand that mistakes happen, but this is the second time the counter employee can’t help me because I didn’t book through them directly. The price was excellent through Kayak, but I was left in the rain at the airport without a car because of my error. I wish Kayak would work with the businesses to avoid these issues.

over charged me for miles and time on my return. also included insurance which I told them I didn't want.