Cheap Car Rentals in Back Bay, Boston

I booked a reservation and was not told that the location CLOSED at 4:00 on Saturday! My train didn’t get in until after 4:00. It cost me several HUNDRED DOLLARS to get a car at the airport.

Tried to rent me a Tesla, but where we were going did not have easy access to charging stations, then had to pay to “upgrade” to a lower class gasoline car. This was not requested or mentioned in reservation, but what can you do. I tried calling to change my vehicle drop off location to another near by location and customer service was poor, lady barely spoke English and could not understand what I was asking. I basically gave up. The car was otherwise fine.

The location in downtown Boston instead of airport was the worst possible location. Traffic in Boston made it difficult to reach your office. Staff at office was good. Car was dirty when picked up.

very easy process. Melvin Suarez at the Boston Harbor site was outstanding!

This was a complete disaster. I did not end up renting the car, because the pickup location was not at the AIRPORT!! I was supposed to pick up the car at Boston Logan, but after standing in line for an hour, I get to the counter, and the agent informed me that the rental was booked for DOWNTOWN Boston.... why would that have been? Why would I go downtown Boston and not pick up straight from the airport? I asked the agent if they could transfer the reservation and he said he could not, there was nothing he could do and they didn't have any extra cars available. Then I called the downtown office, and they were CLOSED for the day! I had to scramble to find another rental car company that had available cars. I was out the entire cost of the rental since I prepaid, and there is no change or cancellation available. I'm sorry, but this was unforgivable and I will never do car rental business through this website again.

Waited in line for 2 hrs+, 2 rude clerks, couldn’t correct a mistake without telling me they would charge me an extra $200 Had to talk to a manager

Car was great b/c luggage fit and it did fine in snow. Drop off was easy.

What I didn’t like. The vehicle was not clean and not completely full of fuel. There was either a transmission or engine misfire issue with this vehicle. The vehicle would bang and jump at low speed from still start. So this vehicle was not properly checked before re-renting.

Rude they weren’t helpful and had an attitude about everything