Cheap Car Rentals in Chinatown, Boston

Everything was great

Everything was great

Both Hertz check-out and return (check-in) staff were a tad grumpy / diffident. Facility was cramped, difficult to find / get to, dirty. Check-in (return) process poorly explained. Though the 'Price' was the decider, that this pick-up location was NOT at the airport wasn't well advertised.

- friendliness - vehicle was not checked (empty windshield washer fluid) - no 24/7 drop off (supposed to pay for parking for drop off) I genuinely have no clue how this station is still in business and avis allows this

Car was great b/c luggage fit and it did fine in snow. Drop off was easy.

The car was clean and free of damage. Dianne, at the front desk, was friendly and informative. She made sure we knew exactly where to go and exactly what actions would lead to additional charges. The process was fast and easy and I would definitely rent a car here again!

This was a complete disaster. I did not end up renting the car, because the pickup location was not at the AIRPORT!! I was supposed to pick up the car at Boston Logan, but after standing in line for an hour, I get to the counter, and the agent informed me that the rental was booked for DOWNTOWN Boston.... why would that have been? Why would I go downtown Boston and not pick up straight from the airport? I asked the agent if they could transfer the reservation and he said he could not, there was nothing he could do and they didn't have any extra cars available. Then I called the downtown office, and they were CLOSED for the day! I had to scramble to find another rental car company that had available cars. I was out the entire cost of the rental since I prepaid, and there is no change or cancellation available. I'm sorry, but this was unforgivable and I will never do car rental business through this website again.

Waited in line for 2 hrs+, 2 rude clerks, couldn’t correct a mistake without telling me they would charge me an extra $200 Had to talk to a manager

I turned the car in one day early and they refused to give me a credit because I prepaid. I will never prepay on a car rental again.

Unable to get in touch. No one would answer phone.

We returned a day earlier than planned and Enterprise gave us credit for the unused day - which we appreciated. Really nice rental vehicle - only 6400 miles on it and very clean.

Pick up and drop off was easy. The staff was very friendly and helpful. Would definitely rent from them again.