Cheap Car Rentals in Roxbury, Boston

We returned a day earlier than planned and Enterprise gave us credit for the unused day - which we appreciated. Really nice rental vehicle - only 6400 miles on it and very clean.

When we picked up the car the staff took the car to the back of the building. He did not said why, but after we the left the next morning the tires lights and engine lights came up. This is poor customer services because it cause stress to the customer even that it could been a recalibration it is not proper service that I was expecting from Hertz. What a shame!

Cheryl at Boston Logan airport helped me out when my flight was cancelled and I had no other alternative to get home other than renting a car on short notice. Cheryl was knowledgeable, friendly, and got me a comfortable, new SUV for the long drive home. My experience with Cheryl made my long, stressful day much easier to deal with. Cheryl is an outstanding Hertz colleague and deserves to be recognized for her superior customer service.

Kayak.com put an off-airport listing at the top of my search even though I specifically searched for an airport site. As a result I had a reservation at the wrong location. I didn't find out about this until I was physically at the desk, which happened to be the time I was supposed to pick up the car because I actually schedule things. As a result I couldn't cancel the other reservation and the guy at the desk was useless in this regard. Fortunately I was able to get a car on the spot however I am still unsure if I will be charged for the missed reservation. I place full blame on the kayak.com website for allowing non-search related results to come up at the top of their lists. This isn't the first time this has happened but it is the first in where I didn't catch their bait-and-switch in time. Lesson learned.