Cheap Car Rentals in HIA - Honolulu International, Honolulu

Friendly, fast, professional, not trying to sell you on a bunch of products that you don’t need. In and out quickly

Naomi’s customer service was exceptional!! Mahalo Neomi!

Free upgrade and super clean store front at the Honolulu airport

Very easy process getting the car and returning it. No surprise fees.

Car not well-maintained. Needed a mechanic. I received a new car that had been treated poorly by previous drivers; wear and tear was evident, including an unidentifiable (and somewhat alarming) hard rattle from somewhere near the rear wheels. (Suspension? Axle? Bad shocks?) I only felt comfortable in the car because I was not traveling long distance.

hour long line on pickup.. only 2 agents working.. called day 10 to extend rental ... they insisted on using the same Visa confirmation number which was used on the original rental. crazy... called our bank/visa... need to apply to same card but new confirmation... bank said "happens all the time with Thrifty".. banks not going to re-open a confirmation... just put through another.. therefore, per Thrifty in India, we had to take a day of vacation, drive to Honolulu airport Thrifty, go through hour long line to "re-do" application to achieve extension... said hell with it.. called enterprise .. unloaded golf clubs, diving equipment etc from car, hauled from parking lot to room. Took car back to Thrifty on last day of contract, turned in, then walked around the airport to Enterprise and rented a substitute car for the rest of the stay.. Still lost a half day messing around with the problem.. plus "the hassle !!!!!" all because Thrifty's software is fouled up... plus the long line cking in, plus car with high mileage, plus passenger seat had "steel" frame which tore into you leg every time getting out of the SUV. Not good... no more Thrifty..

The main problem was there were no cars available for 2 or more hours!!!

They offer you a low rate but don't have enough cars to support. Waited THREE HOURS for my car, gave up, rented from Avis. Hertz is parent company who did same to me elsewhere. Will never rent from Hertz/Dollar/Thrifty again.

Hidden fees and taxes. Wait for vehicle.

Clean and efficient and without any surprises

They have moved their car pick up desk to the area where the cars are actually located -- in the garage. It went very smoothly and the person who checked us in was very nice. There are special steps you have to take to show you are vaccinated- all good.

Fast checkout and they walk you through the vehicle inspection