Cheap Car Rentals in East Shore, New Haven

They didn't have the car I initially reserved, which I can understand due to the rental car shortage we hear about all the time. You really need to scrutinize your bill, though. I was charged a late fee (they showed I returned the car at 2 pm, which was impossible since my flight left at 9:15 am) and was also charged for an upgrade, when they told me I would not be charged one since it wasn't my fault that they didn't have the much smaller car I requested. I called them right away and they were very nice about all the issues and removed all inappropriate charges. Despite all the issues, I would still use them again (while still carefully checking my bill) because their customer service was on point.

Good

Better than the last few times renting from this location.

New Haven CT airport is terrible. Rental car team was outstanding, the rental counter and area need to be upgraded, a lot.

The vehicle was filthy seats, windows I wiped down the interior then had to clean the front windshield if I wasn’t in a hurry I would have asked for a different car!

Avis did not have a car available. Customer service did not bother to call to let us know. So we wasted an hour going to pick up a nonexistent rental car