Awful. My car was not ready when I arrived to pick it up- and the staff was not communicating their plan to resolve the situation. I finally got a car after sitting in their lobby for almost 3 hours just waiting with very little apologies or contact with the staff. During that time, the staff shared very little information and were just hanging out and laughing, playing on their phones, etc. and making no effort to even explain the situation to all of us waiting. I was unsure if I was even going to get a car at the end of all this. Most people I was waiting with ended up canceling their reservations with Hertz. When the car was finally ready, no one walked through it with me so I ended up being billed for a dent that was there before I even got the car. Very disappointed and I will never rent from Hertz again.
