Cheap Car Rentals in Camelback East, Phoenix

Car was great. I needed a minivan to transport some boxes and a bicycle to San Francisco, and reserved and paid for one. When I arrived at the Phoenix office, the agent offered a Dodge Durango SUV as just as good. It would not be just as good for my purposes, as it had 60 cubic feet less in cargo capacity. Fortunately, someone returned a Caravan and we were able to rent it just as planned. To the agent's credit, she didn't insist on the Durango once we declined it. The Caravan worked great, although it did give us a low tire pressure warning when the tires were cold that was concerning. We were able to accomplish the trip and enjoyed driving it.

Per the website, you take a shuttle from PHX. It is missed information. You take the train then the shuttle after a walk. Logistics are not great. Even though I returned my car one hour late (per contract $15 per hour) they charged me $212 late fee! My rental was $82 per Day! I called customer service to resolve the matter but wasn’t helped. I will never rent from NU Can again. The company will not last. You can’t treat customers like this and expect to remain in business.

Pick up was horrible. Waited for more than an hour at the counter. The agent was abrupt and rude! Our car was not available. This is our second experience with NU and probably the last one!

Good customer service team, decent deal

Pick up was very friendly and efficient. Drop off was confusing. No directions by signage or communicative personnel. We were steered wrong at drop off requiring extra steps and unnecessary waits in line. Car was not cleaned properly, even to the point of empty soda bottles in back seat. Windshield wipers were completely absent. So glad it did not rain more than one out of seven days! We would have told a staff member IF a human was available to report to.

There was confusion about where the pickup and drop off were. I asked kayak for airport locations, but we actually got pickup/dropoff locations a few miles away from the airport. Wasn't a big deal, just a couple uber rides and the price was 50% below what we would have paid at the airport...just wish communication was clearer. They didn't have the car we paid for at the Phoenix pickup, so we exchanged a few days later. It was all worth it cuz the price was right.

The employee that helped us was wonderful. I didn’t get his name but he was great. We were very tired from traveling and I thought I had a reservation but he couldn’t find it. Instead of making it a problem he just asked what I needed and found a car that would work. It was very easy and he was great.

This Budget was on Indian School Road, a $20 Lyft ride from the airport. It charged 1/2 of what the airport Budget charged. Well worth it!

Final billing to match on line number and insurance coast

The first car we got was undrivable the front end shook so badly that we could not drive the car to California so we returned the car and got another one. Obviously maintenance was not performed on the first one. Second car shook a little bit, but not as bad as the first so we made it to California.

The rental pickup is fast without human interaction which may save money BUT the major problem is when the rental car has problem. My rental had a problem keeping the rear hatchback up which nearly caused serious injury to my body. There is nobody on the premise to complain and get a different safer car. Also the rental lot was seriously underlit making me nervous about security. I don’t think I will be using Carwiz again until these critical safety issues are resolved.

Their advertised prices are fraudulent in my opinion. They did not return or answer phone and text messages. I highly recommend you avoid this company