The rental desk was well staffed with four agents. But, after you complete the paperwork you go down stairs to have a car assigned to you. It's not like other airports where the keys are in the car and you just go pick out a car in your rental class. At PHX, they actually walk you out to the car one-by-one. And, since there was ONE employee walking people out to the cars, it took FOREVER! The guy who walked us out the car was nice, but it's ridiculous that he was the only one doing it. To top it off, the car we ended up with was filthy. The steering wheel and console were covered in grime and the inside of the windows were filthy. The windows were so dirty that when the sun hit them, it caused a glare and you couldn't see anything. We ended up buying clorox wipes and windex to clean the car. We rented a Volkwagen Jetta for 5 day and it was $708.99. For that kind of money, I expect a much smoother experience.