One of the best rental experiences I have had. The Hertz staff were fantastic.
The car was clean and comfortable.
The attendants at pickup were extremely misleading and unhelpful. I ended up getting charged double what they promised me. Also, they filled out a "Customer Survey" on my behalf without me knowing (this showed up in the Customer Check-Out Summary Report). I'm getting my money back.
Excellent vehicle and well maintained
Easy to book online. The gentleman that helped me was very courteous and it was a very simple, smooth, enjoyable experience!
I was not given my car. I arrived at 12 and both employees attempted to lock the door on me and said they were clocked out. I went to Enterprise next door and they helped me out.
we rented a minivan and took a roadtrip from san diego to salt lake city for christmas. It was the perfect solution. We had enough room for everyone, nobody got wear and tear on their car and it was a great value.
Drop off and pick up were both very quick and easy. The van we rented was brand new and very nice. The whole experience was excellent.
when i went to pick up my rental, they didn't have it there. I was supposed to pick it up at 12pm, the lady said it'll be a moment while they get it ready. Then 15 minutes later I asked how long and they said the vehicle wasn't there because someone hadn't returned it yet. (this was opportunity #1 to communicate). So I asked they give me a ride home since my ride had already left. They said it would be there between 12-1. At 1pm I called back to see what was up (at this point I was already 1 hour late to depart for a wedding) and they said they had to go pick up the vehicle and it wouldn't be ready until like 3:30pm (again, they hadn't communicated this until I called them). At that point I was really screwed so I just took a different car. Absolutely the worst rental pickup I've ever had and horrible communication.
We had to extend our rental and helped out very easily
They didn’t have the car I actually reserved so they offered an SUV upgrade. I didn’t want the SUV due to gas prices so all that was left was a car in a lower class than I reserved. It was smaller, the seat was very uncomfortable and it was not cleaned thoroughly.
LA staff at both counter and gate were quick and thorough. Poway staff was wonderful.
Staff was very friendly and helpful, no issues at all
Didn't fully understand the built-in fastrak. It would have been helpful if they had just said, 'if you brought your own fastrak, just close the box on the dash/windshield of the built-in fastrak, and then yours will work instead' or something like that.
Instead of small economy car I had a dirty inside and outside pick-up truck. It was an extremly noisy and uncomfortable ride. I was told it was the only available car. Very dissapointed.
Good customer service
Parking space was too tight
Take care if you think you are getting a deal with Budget and picking up your car at the main Car Rental building at the San Diego Airport. My online deal was waiting for me at a distant pickup location, NOT at the AIRPORT even though that was what I had inputted during my order. With no way to get to the other location, I had to rent a large car at three times the price.
The rental car tires were in terrible condition. Front two were bald and one of the rear tires leaked air. Unsat
Karli was wonderful to work with, along with the manager of this location (airport).
Got to rental place and they had no cars to rent. The man running the place was rude, could care less if we got a car to rent. Horrible experience.
Great car at a good price. Thank you.
Drop off was pretty easy. Pick up was not. First, the car was dirty. The windows had not been wiped down and I had to do that myself in order to see clearly. The vehicle came with an odd charger that had to be plugged in, in order to connect to CarPlay. The local Avis provided that charger for me after I returned to the lot to let them know that I was not able to connect to CarPlay via Bluetooth. The car also was not all the way filled with gas. It was supposed to be for when I picked it up and it was not.
They did not honor my reservation because I missed my flight.
1 out of 9
Avis Locations in Carmel Mountain Ranch
12631 Poway Road
+1 858 679 2495
16558 Bernardo Center Drive
+1 858 675 8660
8720 Miramar Road
+1 858 271 0018
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