The customer service was great. Both agents I talked to were friendly and knowledgeable.
Very Good|Mar 2023
Need one more helper only one person work at the shop
Very Good|Sep 2022
This was in fact, a "non rental" situation. A last minute meeting was scheduled in San Diego, I don't own a car with more than two seat belts, so called over to Hertz for a reservation. The next morning, the scheduled meeting was cancelled, there was no need for the rental car. I call over to Hertz, spoke with a well versed representative, the transaction was cancelled without an issue. This was service beyond expectation and greatly appreciated. Thanks, Hertz!
I was charged for a tank of gas even though the car was brought back with a full tank. The attendant said he could not refund to my credit even though he was able to charge my credit card. He was very unprofessional. I told him he was stealing money. I will not rent from Hertz again and I will put a stop payment on charges.
Very Good|Oct 2021
Beware Hertz has 2 sites @ SNA/Orange County. We were lucky that airport Hertz able to override offsite Hertz reservation so we could simply drive away rental car instead paying for Uber rides to/from offsite Hertz. Rental car was very good.
Kayak had cars available on its site for a one way trip where the Avis site had none.
Very Good|May 2022
This location was not at the airport like I thought - but their customer service was so good they called me the day before my pickup to make sure I knew I would have to get a ride to their location, but that by doing so, I was pry ably saving $200 on my total rental. Add to that, the gentleman who checked me in was was helpful, cheerful, and kind. Great experience.
Staff was friendly & nice
We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place 😫 This whole ordeal set us back over an hour & in turn we missed our evening reservation. This caused so much inconvenience. That I will definitely think twice about renting from this company again :(
The staff at both locations were wonderful - my flight was running late on my pickup date and the man at the location (Jason) was really helpful and offered to wait for me if I was close to their closing time - it wasn't necessary since I made it in time, but I truly appreciated his willingness to accommodate me - it definitely relieved some stress and made my travel day much more enjoyable. The car was new and nice and clean.
First car would not start. Second car had only a partial tank of gas, a broken center console, and ants. They quoted me a price of $45 and said insurance was $11. When I asked them to remove the insurance they said the price would be $42, so basically they lied. When I returned the car they're charged my credit card $65 instead of $45 without telling me why. And since I had to fill up to a partial tank of gas I ended up accidentally overfilling and so overpaid on gas. Would not use this company again.
This location had the best customer service I've ever had at a car rental.
The drop off at LAX took some Extra time waiting in line to check in my car. Amazingly I got through LAX security faster. But neither we're terrible. Just time :)
I called several times the location directly and no reply , not even a recording to ask about courtesy shuttle . I then called your 800 number and told them what happened and still no assistance they just transferred me back to an automated system. Looks like Budget has ghost locations where they are “renting “ cars. I was going to waste my time to pay for an Uber to travel to a location where no one was working !!
The vehicle was not properly cleaned- the smell of cigarette smoke was apparent. When asked to switch vehicles there were no other options avaialble. Secondly, the tags on the vehicle were expiring at the end of the month, an officer brought that to my attention.
Budget rental didnt have the vehicle I had to find another location in a different city when I arrived 8 people had been waiting for 30 mins I waited additional 25 mins and when it was finally my turn I couldnt get a vehicle because it's based on credit. Why they accept your money first if o.a.c.?
Staff very polite & professional
The car was wonderful.
We returned the car couple of hours later and we were charged for the whole day