I prepaid for my reservation for an important trip and they charged my credit card with full amount in advance. I showed up to Hertz location but desk agent said she rented my car off to someone else. What a joke! She was also very unprofessional and called me “disgusting”. Horrible experience.
8.0
Very Good|Nov 2022
Staff was professional and polite. Underpaid, too, I'm guessing.
10.0
Wonderful|Oct 2022
Car was very comfortable and efficient. Excellent customer service. Will definitely rent from this location again.
2.0
Poor|Aug 2022
Going through Kayak and price line was horable. Flew into Pitsburg and Hertz said I had to take a cab 40 minutes away to get my car. Spent 2 hours on the phone with Price line and Hertz. Finally Hertz said they would cancle my reservation with no cancelation fee and make me a new reservation at the airport at over twice what my original reaervation was for. Got a refund for the whole amount. Two days later they charged me $200.00 cancelation fee. Never doing business with either company ever again.
10.0
Wonderful|Sep 2021
Fast service
3.9
Poor|Sep 2021
Pros: The cost of the vehicle was great. No issues with the actual vehicle. Good on gas. Cons: Hours of operation was hectic. Staff dropping off was horrible. Actually waiting for support to reach out about my experience. I will never rent from Hertz based on my drop off experience.
I called about 10 AM to advise them I would be about an hour and a half late late picking up the vehicle. Instead of 12 it would be more like 1:30 or 2PM. My paper work said that thy closed at 1 PM however they had decided to close at 12 PM. I asked them if they could stay open until I got there but they would not stay past 1230. Considering that it was a ten day rental I would have thought they would be more accomadating. They weren't and I had no car until Tuesday when I got one from the Enterprize at the airport who provide excellent service and flexibility.
Their service and restrictive way in which they operate. not customer oriented.
2.0
Poor|Dec 2016
They promised me by email that the total amount was $379, but they charged me $479. I Called them and they agreed to fix it, and it has been one week, and still no refund. Bad customer experience.
Didn’t get a refund on deposit, wasn’t aloud to pick up car because they don’t accept my credit card. Still stuck in Pittsburgh waiting for a greyhound.
6.0
Okay|Dec 2019
Angelo is great
The prices are way to high for someone who rents by the week
2.0
Poor|May 2018
Didn't accept my card.
9.2
Wonderful|Apr 2018
Easy to find location
Hard to find my car (no one assisted me)
4.4
Mediocre|Dec 2017
My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.
2.0
Poor|Jun 2017
I typed in Pittsburgh Airport for my pick up/drop off location assuming it would be at the airport. When I went to the counter, I was told it was an offsite location 15 miles away...
Despite showing that cars were available, there were no cars for rent.
2.0
Poor|Dec 2021
Avis rental facility was closed when I arrived, leaving me stranded in downtown Pittsburgh alone with three large heavy suitcases. I had to pay cab fare there and then back to the airport. The Avis at the airport would not honor my reservation which was for $60 dollars approximately and I ended up having to pay $300 for a rental car- plus the $100 worth of cab fare. Absolutely horrible experience, will never rent from them again.
10.0
Wonderful|Jul 2021
The office could use better outside signage, walked right past it at first.
6.4
Okay|Jun 2017
Pickup was easy and smooth.
Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.