Cheap Car Rentals in Capitol Hill, Seattle

Website took me to Downtown Seattle rather than Sea-Tac airport. Got a car with 40K+ miles that someone had been smoking in. Car was not cleaned and the windshield had a gray film on it. Felt like I was getting scammed a bit.

A tad difficult finding the Hertz location inside the parking structure in downtown Seattle. Pick-up once getting to the window was a breeze. Drop off proved to be difficult as this same parking structure suddenly had issues with the gates and wouldn’t let me drop off the car. I called hertz to confirm I could drop it off at an alternate location. I was told I’d have to speak to the manager at the drop off location to determine - ultimately turned out ok but a bit of a hassle.

dirty trunk with dirt & grass; coffee stains on the passenger side beam; not adjustable headrest

We had originally reserved a Toyota 4Runner or similar but was given a smaller SUV. I asked for a larger vehicle and AVIS provided us a wonderful mini-van. Thank you!

Odd location. Not particularly clean. Hotel parking garage. A little unnerving late at night. Nice staff.

We had a reservation for a full size SUV 10 day rental from Seattle to Portland for approx. $1500. Upon arrival, we received a phone message that they did not have this SUV available and when we tried to reach them they were closed. They closed at noon and were also closed the next day. No ride. We called the 1-800 number and were told that another Seattle location would honor our reservation. At the airport Enterprise the line was a 3 hour wait. No kidding. A manager tried to help us and told us to return in the evening and he would have a SUV available. We Ubered ($) to our hotel and back in the evening. Another manager was working and said - no deal. We will have to charge you $2500 for the SUV. Very disappointing Enterprise! You are definitely taking advantage of the car shortage, but your customers will remember their treatment and not be using you in the future.

The budget location was closed when we arrived, even though we were on time for our pickup. When I called budget to try and get a car at another location, they said they were completely booked out. I had to scramble to get a new rental from another company. Won’t be going back to Budget.

The tyres on our Mustang were so worn as to be unsafe. We discovered this when we had a puncture. We replaced all 4 tyres and Budget reimbursed us. But the car should never have been rented out with such tyres.

The best part of my car rental experience was dropping off the dirty vehicle budget gave me. The worst part of my experience.... 1. The budget counter had 5 associates working, and I still had to wait over 15 minutes in line. When I rent from Enterprise, I wait less than a minute and I'm out on the road. 2. The sales rep helping me with my rental was trying to upsell me every optional package. I politely told him I'm in a rush as my wife had an appointment, and I need to get going asap. And yet, he INSISTED on explaining to me every optional package after I told him I'm in a time crunch. Awful customer service. 3. The car was DIRTY. There was dirt on the dashboard, nothing was vacuumed. There was trash in the seat pockets behind driver and passenger seats that was left over from previous customers. Budget should be ashamed of themselves for allowing dirty vehicles to get rented. 4. I should have received a discount on my rental given how dirty the inside of the car was. Just awful.

We had difficulty contacting Sixt over the weekend as their phone systems were not working. But the manager and staff went beyond expectations in placing us in a great car for our trip. Helpful an courteous professionals at 808 Howell street location.

The staff in Seattle (pick up location) didn’t honor the reservation. We book a bmw suv, but he was going to give me a 4 doors sedan, a much smaller car. His excuse was that they didn’t have the suv I booked. He said I either get a smaller car or he would cancel my reservation. I asked him if I could talk to his manager but he was rude and waked away. He walked back 5 minutes later and said he checked but there was still no suv. He sternly said if I didn’t like the smaller car, he would cancel my reservation and stated I had no other options. I once again said if he didn’t give me the suv I booked I would report him to kayak since he wouldn’t let me talk to his manager. He then realized I wouldn’t give in so he finally gave me the suv I booked. His excuse was that the car wasn’t available earlier. However, he also gave me the option earlier if I wanted the suv, I would have to pay more. The car was obviously there the entire time but he didn’t want to honor my reservation. It was the worse experience I ever had with a rental car company. I couldn’t pick up the car until 45 minutes later than my reservation

customer service was excellent

Well the problem was I booked the car rebought your website however, that rental car site is closed on Sunday's , that would have been nice to know

I booked my car pickup for a Sunday, but when I arrived for it the location was closed. I immediately called customer service and they told me that it was their mistake and I would not be able to get a car.

Pick up was a nightmare- at least 100 people in line, while only 2 people working the counter. Next door Hertz was almost as bad (Thrifty is apparently owned by Hertz). Waited 1.5 hours in line to get the car I had already reserved and paid for. Will actively avoid Thrifty and Hertz for future rentals.