I’ve never experienced such poor service from a rental car agency…we were offered 3 cars to choose from, the first one we chose was still being cleaned and looked filthy so we went back and asked for another. This time the car smelled strongly of cigarette smoke and seemed slightly cleaner, but not much. There was no walk-around done by staff to identify any damage to the car. The office was difficult to access due to being locked at all times and the only employee we saw was busy cleaning cars and waved us off so we decided to just take the car and leave. After driving off the lot we realized the gas tank was only 1/4 full so quickly had to stop and fill up. When we explained these issues on drop off at another location we were simply told, “you should have turned around.” I won’t be using Avis again at any location.