Cheap Car Rentals in West Queen Anne, Seattle

It seems all businesses blame mediocre service on Covid when in reality they have grossly cut down on employees and its services. Ads generally offer more than they can deliver, especially when it comes to really clean from last customer to the next. This was true for our vacation experience with almost all hotels and car rentals. We rented in from Avis in downtown Seattle and wanted to return at the airport. This was impossible on-line without doubling the rental fee. However, Avis in Seattle was able to do it for an additional fee of about $200 plus $75.00 fee for the agency to return it to Seattle (about 25 minute run). Considering our time restraint and the cost of an uber it was a "deal". We had to wait almost an hour at time of rental. The car was quickly washed but I doubt any cleaning (except possibly vacuuming) was done, so bring lots of wipes. The Avis agent was very nice and did her best with so many customers in line. Upon return at airport, Avis garage agent would not give us a receipt and when I inquired about the total cost it was $400 higher than our rental contract! Had to go to Avis airport rental office stand in line and then haggle with agent who finally agreed to honor the original contract and I got a receipt. Luckily we were not in a hurry to catch a plane.

Our reservation got messed up with Avis, so we walked over to Fox & we were so glad we did! The friendliest agent Kate, totally helped us out & got us all set up in a great car & in minutes we were on our way! Best experience! Well definitely go to Fox Car rentals first in the future! Thank you!

Pick-up time for our car was 4:00 pm in downtown Seattle. We arrived at 4:40 pm. The place was deserted. The big Avis sign was off. There was a little sign still up on the sign. We were left wondering if the place was closed down for good (many car rental offices in downtown Seattle are closed down for good). No one was in the vicinity with no information about after-hours pick-up and no number to call for help. We were left stranded in downtown Seattle without a car or anyway to get one. Everyone else had no cars available. I contacted the Priceline number but was put on hold for a very long time “because of high volume,” and eventually gave up with both their online chat and phone options. It was stressful. Then we were charged a $50 non-pick-up fee by Avis for the horrible experience.

The staff in Seattle (pick up location) didn’t honor the reservation. We book a bmw suv, but he was going to give me a 4 doors sedan, a much smaller car. His excuse was that they didn’t have the suv I booked. He said I either get a smaller car or he would cancel my reservation. I asked him if I could talk to his manager but he was rude and waked away. He walked back 5 minutes later and said he checked but there was still no suv. He sternly said if I didn’t like the smaller car, he would cancel my reservation and stated I had no other options. I once again said if he didn’t give me the suv I booked I would report him to kayak since he wouldn’t let me talk to his manager. He then realized I wouldn’t give in so he finally gave me the suv I booked. His excuse was that the car wasn’t available earlier. However, he also gave me the option earlier if I wanted the suv, I would have to pay more. The car was obviously there the entire time but he didn’t want to honor my reservation. It was the worse experience I ever had with a rental car company. I couldn’t pick up the car until 45 minutes later than my reservation

customer service was excellent

Our agent experience was very good. Quick and smooth. Our agent was a very nice young lady. Attentive